What Happens If My Online Trading Account Is Suspended?
As part of our security measures, your online trading account will be automatically suspended if there is no login activity for more than 60 days.
To reactivate your account, please follow the simple steps below:
- Contact our Helpdesk at +603-2031 0102 or email [email protected] and request your online trading account to be reactivated.
- Once your account has been reactivated, please log in using your existing password on the same day.
Important: To keep your account secure, you must log in on the same day your account is reactivated. Otherwise, your account will be automatically suspended again on the following day and you will need to contact our Helpdesk to request reactivation. To avoid any inconvenience, we recommend logging in to your online trading account regularly to keep it active. If you require any assistance, please do not hesitate to contact our Helpdesk.
Click on "My Profile" to change your Password or PIN. You are advised to change your Password and PIN regularly for security reason.